Refund Policy

This Refund Policy applies to services purchased through ReturnToDutyTest.com and outlines when refunds may be issued.

Refunds are evaluated based on the stage of service completion:

After the initial welcome call:
If it is determined that we cannot provide the requested service, a refund of 90 percent of the total amount paid will be issued.
After registration has started:
Once the registration or administrative process has begun, if you choose to cancel for any reason, a refund of 50 percent of the total amount paid will be issued.
After test scheduling:
Once your return to duty test has been scheduled, no refunds will be issued.

Administrative and preparatory work is non-refundable. These costs are covered by the portion of the payment retained once services have begun.

To request a refund, you must submit a written request by email. Please include your full name, payment details, and the reason for your request.

Refund requests should be sent to the contact email listed on this website.

Approved refunds will be processed within 10 business days and issued to the original method of payment.

Refunds are available only to the original purchaser of the service.
No refunds will be issued if delays result from client non-responsiveness, missed appointments, failure to provide required information, or failure to complete required steps.
No refunds will be issued for delays or disruptions caused by third parties or circumstances beyond our control.
By purchasing services through this website, you acknowledge and agree to this Refund Policy.